Operations Coordinator, B2B - East

$60,000 - $60,000/Yr

Williams-Sonoma - New York, NY

Full-time - Mid Level

New York, NY

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The B2B Operations Coordinator plays a crucial support role for regional Operations managers and the Logistics team, focusing on hands-on operational project support. This position involves collaboration with cross-functional teams, including Logistics, Sales, Inventory/Planning, and Care Center Support Teams, throughout the project lifecycle. The role is remote and operates on Eastern Standard Time (EST).

Responsibilities

• Assist Operations team in managing projects by validating inventory availability, auditing B2B quotes and orders, and updating project playbooks.
• Utilize Excel and WSI systems to update statuses at the item level and proactively identify solutions to meet clients' delivery needs.
• Support Operations Managers and cross-functional teams by providing timely and accurate project details and updates to internal and external partners.
• Partner with the Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations Managers and Business call center support teams with triage plans for customer escalations.

Requirements

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate with internal and external partners.
• Effective time management, problem-solving, and organizational skills.

Benefits

• Wellness program
• Commuter assistance
• Partner benefits
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Volunteer time off