Operations Coordinator, B2B (South Central)

Williams-Sonoma - Dallas, TX

Full-time

Dallas, TX

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The B2B Operations Coordinator is an integral support role for the regional Operations managers and the Logistics team. This position is responsible for providing hands-on operational project support while working closely with cross-functional teams including Logistics, Sales, Inventory/Planning, and Care Center Support Teams throughout a project lifecycle. This role is designed to ensure that all operational aspects of B2B projects are managed effectively and efficiently, contributing to the overall success of the organization. In this remote role, candidates are expected to work Central Time Zone hours. The Operations Coordinator will assist the Operations team in managing various projects by validating inventory availability, auditing B2B quotes and orders, and updating project playbooks. Utilizing Excel and the WSI systems, the coordinator will update statuses at the item level and proactively identify solutions to ensure that timelines meet clients' delivery needs. This position also involves supporting Operations Managers and cross-functional teams by providing timely and accurate project details and updates to both internal and external partners. Additionally, the B2B Operations Coordinator will partner with the Logistics team to ensure that items and orders are moving seamlessly through the fulfillment process. They will also support Operations Managers and Business call center support teams with triage plans for customer escalations, ensuring that all customer needs are addressed promptly and effectively. This role requires strong organizational skills, effective communication abilities, and a proactive approach to problem-solving.

Responsibilities

• Assist Operations team in managing projects: validate inventory availability, audit B2B quotes and orders, update project playbooks.
• Utilize Excel and WSI systems to update statuses at the item level and proactively identify solutions to ensure timelines meet clients' delivery needs.
• Support Operations Managers and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
• Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations Managers and Business call center support teams with triage plans for customer escalations.

Requirements

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate to internal and external partners.
• Effective time management, problem-solving, and organization skills.

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series