Tiffany - Boca Raton, FL
posted about 2 months ago
At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience, is never compromised. We are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each customer. As an Operations Coordinator, you will take the lead by performing all back of house operations in a Tiffany store. You will provide excellent client service and partner with store leadership on key initiatives that support the team and drive sales goals. Additionally, you will act as a key holder and manager on duty when a manager is unavailable, which includes coordinating order fulfillment, managing inventory, and coordinating client service activities. You may also be responsible for opening and closing the store. In terms of sales, you will deepen the relationship with our clients to drive lifetime loyalty and spend. You will carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plans. Collecting customer data during interactions will be essential to cultivate new and existing customers, and you will drive business through key product pillars. Regarding service, you will elevate the in-store experience by consistently delivering memorable moments. As a Tiffany brand ambassador, you will demonstrate passion and provide the Tiffany Touch during every client interaction. You will implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback. Additionally, you will resolve client and employee concerns by applying judgment and detailed knowledge of policy, procedure, and practice.