Operations Coordinator - Bowyer Treatment & Oncology Center

$53,976 - $113,360/Yr

Ucla Health Systems - Los Angeles, CA

Full-time

Los Angeles, CA

Ambulatory Health Care Services

About the position

The Operations Coordinator at the Bowyer Treatment and Oncology Center plays a crucial role in ensuring the smooth operation of clinic activities under the direct supervision of the Center Director and Practice Manager. This position is responsible for organizing various aspects of clinic operations and managing assigned projects. The Operations Coordinator will acquire the necessary job skills, policies, and procedures to effectively manage their assignments, coordinate work with teammates, and exercise sound judgment within defined guidelines and practices to determine appropriate actions. In this role, the Operations Coordinator will monitor daily activities, which include clerical tasks, authorizations, scheduling, and referral coordination. The incumbent is expected to support the Practice Manager and Director in overseeing staff performance by ensuring compliance with established policies and regulations. This includes completing audits, training new administrative staff, and serving as a resource for staff when patients have complaints or when complex questions arise in the clinic. Additionally, the Operations Coordinator will provide coverage for staff absences, ensuring that clinic operations continue seamlessly. The position is structured to allow for a flexible work schedule, with the expectation that the incumbent will work four out of five days. The salary range for this position is competitive, reflecting the responsibilities and the level of expertise required. The Operations Coordinator will be an integral part of the team, contributing to the overall efficiency and effectiveness of the Bowyer Treatment and Oncology Center.

Responsibilities

• Organize aspects of clinic operations and projects as assigned.
• Monitor daily activities including clerical activities, authorizations, scheduling, and referral coordination.
• Support the Practice Manager and Director in overseeing staff performance and compliance with policies and regulations.
• Complete audits and train new administrative staff.
• Serve as a resource for staff regarding patient complaints and complex questions.
• Provide coverage for staff absences.

Requirements

• At least two years of scheduling or authorization experience.
• Demonstrated leadership experience in a busy, complex outpatient setting.
• Skill in analyzing information, problems, situations, and procedures to define objectives and formulate conclusions.
• Ability to set priorities that reflect the relative importance of job responsibilities.
• Strong interpersonal skills for effective collaboration and problem-solving with all levels of management and staff.
• Skill in verbal communications to convey complex problems and proposals clearly.
• Ability to creatively integrate competing demands in a multi-specialty setting into a productive working environment.
• Ability to interact diplomatically with a patient population in varying degrees of health.
• Ability to work overtime in cases of emergency.

Nice-to-haves

• At least one year of oncology experience.
• Knowledge of scheduling patient appointments using CareConnect/EPIC.
• Working knowledge of research-oriented patient care systems.
• Familiarity with University policies and procedures for managing accounting systems, cashiering, risk management, and personnel.