Operations Coordinator | Bronco Off-Roadeo | Tennessee

Unclassified - Maryville, TN

Full-time - Mid Level

Maryville, TN

About the position

The Operations Coordinator at Bronco Off-Roadeo is a pivotal role responsible for supporting the daily operations of the venue. This position involves close collaboration with the Site Producer to coordinate staffing plans and guest schedules, conduct site inspections, and manage special events. The Operations Coordinator will also focus on personal and staff development, ensuring that all team members are equipped to deliver exceptional service. Additionally, the role requires working with the PHQ to provide necessary support for the venue, ensuring that operations run smoothly and efficiently. In this role, the Operations Coordinator will assist leadership in providing direction to all staff at the venue, ensuring that everyone is aligned with the operational goals. The Coordinator will also handle phone support for BOR/PHQ and maintain relationships with external contacts, such as corporate clients and professional 4x4 user groups, to promote and build the business. A key responsibility will be to ensure that all procedures and standards are adhered to, including health and safety regulations, environmental considerations, and dress codes. The Coordinator will also be involved in reporting, metric development, and providing team support as needed. The ideal candidate will have a strong background in managing medium to large-scale in-person programs, with a minimum of two years of experience in a relevant role. They should possess excellent communication skills, both verbal and written, and be detail-oriented with a commitment to accuracy and timeliness. The Operations Coordinator will need to work independently, exercise good judgment, and effectively solve problems, while also being attuned to guest experience service needs and striving to exceed expectations. This position requires a positive attitude and the ability to work well with others in a team environment.

Responsibilities

• Assist leadership in providing direction to all staff at the venue
• Assist in managing the day-to-day venue operations
• Provide phone support for BOR/PHQ
• Maintain relationships with external contacts to promote and build the business
• Ensure that procedures and standards are followed, including health and safety and environmental standards
• Work with the venue on needed reporting, metric development, and team support
• Perform other duties as assigned

Requirements

• 2+ years of experience managing medium to large scale in-person programs
• Minimum 1 year of experience in an outdoor Guide position
• High School Diploma or GED
• Minimum of 3 years of demonstrated management experience, preferably in a corporate environment within the hospitality or service industry
• Basic understanding of marketing and commercial principles
• Acceptable driving record
• Proficient with Microsoft Office Suite
• Excellent verbal/presentation and written communication skills
• Detail-oriented and committed to accuracy and timeliness
• Ability to work independently and effectively problem solve
• Strong team skills with a positive work attitude

Nice-to-haves

• Off-Road driving experience