Operations Coordinator- Chevy Chase

$48,630 - $65,770/Yr

Tiffany - Chevy Chase, MD

Full-time

Chevy Chase, MD

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience, is never compromised. We are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each customer. As an Operations Coordinator, you will take the lead by performing all back of house operations in a Tiffany store. You will provide excellent client service and partner with store leadership on key initiatives that support the team and drive sales goals. Additionally, you will act as a key holder and manager on duty when a manager is unavailable, which includes coordinating order fulfillment, managing inventory, coordinating client service activities, and potentially opening and closing the store. In terms of operational excellence, you will provide exceptional operational support to drive sales and service. Your daily tasks will include order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and ensuring compliance with all internal control procedures while maintaining inventory accuracy. You will partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up on requests quickly and accurately. Supporting company operations efficiency objectives will be crucial, as you will ensure all activities improve productivity and provide feedback on process changes through appropriate channels. You will also assist management in coordinating work and mentor team members to improve performance when acting as manager on duty. In the sales aspect, you will deepen the relationship with our clients to drive lifetime loyalty and spend. You will carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plans. Collecting customer data during interactions will be essential to cultivate new and existing customers and drive business through key product pillars. Finally, in terms of service, you will elevate the in-store experience by consistently delivering memorable moments. As a Tiffany brand ambassador, you will demonstrate passion and provide the Tiffany Touch during every client interaction. You will implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback. Resolving client and employee concerns will require applying judgment and detailed knowledge of policy, procedure, and practice.

Responsibilities

• Perform all back of house operations in a Tiffany store.
• Provide excellent client service and partner with store leadership on key initiatives.
• Act as a manager on duty when a manager is unavailable, including coordinating order fulfillment and managing inventory.
• Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, and cleaning jewelry.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.
• Communicate effectively with Sales Professionals, Management, and clients to respond to requests quickly and accurately.
• Support company operations efficiency objectives by improving productivity and providing feedback on process changes.
• Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty.
• Deepen relationships with clients to drive lifetime loyalty and spend.
• Collect customer data during interactions to cultivate new and existing customers.
• Drive business through key product pillars.
• Elevate the in-store experience by delivering memorable moments and providing the Tiffany Touch during client interactions.
• Implement standard processes to optimize hospitality and store amenities.
• Resolve client and employee concerns applying judgment and detailed knowledge of policy, procedure, and practice.

Requirements

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.

Nice-to-haves

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.