Operations Coordinator- Cleveland

Tiffany - Cleveland, OH

Full-time

Cleveland, OH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience, is never compromised. We are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each customer. As an Operations Coordinator, you will take the lead by performing all back of house operations in a Tiffany store. You will provide excellent client service and partner with store leadership on key initiatives that support the team and drive sales goals. Additionally, you will act as a key holder and manager on duty when a manager is unavailable, which includes coordinating order fulfillment, managing inventory, and coordinating client service activities. You may also be responsible for opening and closing the store. In terms of sales, you will deepen the relationship with our clients to drive lifetime loyalty and spend. You will carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plans. Collecting customer data during interactions will be essential to cultivate new and existing customers, and you will drive business through key product pillars. On the service side, you will elevate the in-store experience by consistently delivering memorable moments. As a Tiffany brand ambassador, you will demonstrate passion and provide the Tiffany Touch during every client interaction. You will implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback. Additionally, you will resolve client and employee concerns by applying judgment and detailed knowledge of policy, procedure, and practice.

Responsibilities

• Perform all back of house operations in a Tiffany store.
• Provide excellent client service and partner with store leadership on key initiatives.
• Act as a manager on duty when a manager is unavailable, including coordinating order fulfillment and managing inventory.
• Carry out operations and sales support functions to achieve or exceed store sales plans.
• Collect customer data during interactions to cultivate new and existing customers.
• Drive business through key product pillars.
• Elevate the in-store experience by delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during client interactions.
• Implement standard processes to optimize hospitality and store amenities.
• Resolve client and employee concerns applying judgment and detailed knowledge of policy.

Requirements

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States.

Nice-to-haves

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.