Operations Coordinator (Concept Support Services)

$56,118 - $65,936/Yr

Dairy Queen - Bloomington, MN

Full-time - Entry Level

Hybrid - Bloomington, MN

5,001-10,000 employees

Food Services and Drinking Places

About the position

The Operations Support Coordinator role at Dairy Queen's Concept Support Services (CSS) team is a hybrid position that combines operational and administrative responsibilities. The primary focus is on enhancing efficiency, streamlining workflows, and supporting the overall operational objectives of the company. The ideal candidate will possess strong administrative skills, a proactive approach to problem-solving, and a solid understanding of the Microsoft Office Suite, ensuring smooth and efficient operations within the organization.

Responsibilities

• Maintain and organize operational documentation, reports, and records.
• Stay current with Operations initiatives to appropriately support field operations.
• Assist in the development and implementation of operational processes and procedures.
• Monitor project timelines and deliverables to ensure deadlines are met.
• Ensure compliance with company policies and procedures.
• Analyze current business processes and workflows to identify areas for improvement.
• Develop and implement process improvement initiatives to enhance efficiency and productivity.
• Document new processes, ensuring they are clearly communicated and understood by relevant stakeholders.
• Collaborate with various departments to support operational goals and initiatives.
• Conduct regular process audits to ensure compliance and identify any deviations or inefficiencies.
• Provide administrative support to senior management as needed.
• Order awards and supplies and process invoices as requested.
• Set up surveys for multiple departments to review and analyze data.
• Update store database.
• Provide support on presentation creation and formatting for Operations/CSS.
• Compose and distribute franchisee letters for evaluations and other operation initiatives.
• Work with accounting on incentive and bonus processing.
• Manage scheduling and logistics for meetings, events, and travel arrangements.
• Maintain and communicate multiple contact lists for CSS & OPS.
• Complete other projects and duties as assigned.

Requirements

• High School Diploma or GED equivalent, or equivalent combination of education and work experience.
• 3 years experience in an operations or administrative role.
• Proficient in Microsoft Office Suite (MS Teams, Word, Excel, PowerPoint, Outlook).
• Experience in minute-taking for large corporate or board meetings.
• Working knowledge of other application software (i.e., Smartsheet, Power-Bi, SharePoint).
• Process management experience.
• Exceptional organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and adaptability to changing priorities.
• Strong analytical and problem-solving skills.
• Self-sufficiency and an ability to work with minimal supervision.
• Strong verbal and written communication skills.

Benefits

• Medical insurance
• Dental insurance
• 401K match
• Paid time off (including volunteer time and parental leave)