Tiffany
posted 3 months ago
At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be! We are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each customer. As an Operations Coordinator, you will take the lead by performing all back of house operations in a Tiffany store. You will provide excellent client service and partner with store leadership on key initiatives that support the team and drive sales goals. Additionally, you will act as a key holder and manager on duty when a manager is unavailable, which includes coordinating order fulfillment, managing inventory, coordinating client service activities, and may involve opening and closing the store. In terms of operational excellence, you will provide exceptional operational support to drive sales and service. Your daily tasks will include order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, all while following company operational policies and procedures. You will ensure compliance with all internal control procedures and maintain inventory accuracy. Effective communication with Sales Professionals, Management, and clients will be essential to respond and follow up on requests quickly and accurately. You will also support company operations efficiency objectives by ensuring all activities improve productivity and by providing feedback on process changes through appropriate channels. When acting as manager on duty, you will assist management in coordinating work and mentoring team members to improve performance. In the sales aspect, you will deepen the relationship with our clients to drive lifetime loyalty and spend. You will carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plans. Collecting customer data during interactions will be crucial to cultivate new and existing customers, and you will drive business through key product pillars. To elevate the in-store experience, you will consistently deliver memorable moments and demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction. You will implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback. Resolving client and employee concerns will require applying judgment and detailed knowledge of policy, procedure, and practice.