Operations Coordinator for a Community-Oriented Cleaning Business

$45,760 - $45,760/Yr

Tidy Gnomes - Portland, OR

Full-time - Entry Level

Remote - Portland, OR

Administrative and Support Services

About the position

The Operations Coordinator at Tidy Gnomes plays a vital role in managing client and employee relations within a community-oriented cleaning business. This position involves scheduling, customer communication, and staff coordination, ensuring smooth operations and high levels of customer satisfaction. The ideal candidate will thrive in a dynamic environment, utilizing problem-solving skills to enhance service delivery and foster positive relationships.

Responsibilities

• Coordinate cleaning staff schedules and client appointments to maximize efficiency.
• Manage emails, documents, and calendars using Google Workspace.
• Facilitate internal communications via Slack and update timecards.
• Serve as a point of contact for customer inquiries, feedback, and concerns.
• Generate new business by pursuing and intaking leads.
• Build and maintain positive relationships with clients through consultations and estimates.
• Handle customer complaints and concerns promptly to ensure satisfaction.
• Educate customers about cleaning services and safety protocols.
• Update and manage customer databases and service records.
• Work closely with cleaning staff to ensure seamless communication and service delivery.
• Upsell additional services and products to existing customers.
• Conduct post-service follow-ups to gather feedback and reinforce customer relationships.
• Stay informed on industry trends and company policies.
• Communicate effectively with cleaning teams regarding service expectations and safety protocols.
• Support cleaning staff in navigating their tasks and fostering a positive work environment.

Requirements

• Previous experience in operations, scheduling, and customer service, ideally within the cleaning or service industry.
• Ability to receive feedback and coaching and apply the data.
• Strong organizational and multitasking skills with attention to detail.
• Experience with scheduling platforms, Google Workspace, and Slack.
• Excellent communication and interpersonal skills.
• A passion for building community and positive relationships.
• Ability to work independently and as part of a team.
• Access to a reliable internet connection.

Nice-to-haves

• Experience in the cleaning industry.
• Familiarity with critical thinking and problem-solving techniques.

Benefits

• Regular Pay Increases
• Health Insurance
• Paid Time Off
• Paid Sick Time
• Retirement Savings Account
• Monthly Massages
• Birthday Pay