Operations Coordinator - Hayward, CA

$45,760 - $54,080/Yr

Cargomatic - Hayward, CA

Full-time

Hayward, CA

Support Activities for Transportation

About the position

At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees - at all levels, in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done. As an Operations Coordinator, you will play a pivotal role in ensuring the smooth and efficient operations of our terminal. Your responsibilities will encompass maintaining exceptional relationships with stakeholders, overseeing daily tasks, optimizing service quality, and fostering a collaborative environment for sustained growth. Cargomatic was named to the list of Built In Best Places to Work for 2023 and 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees' success, growth and well-being. The position is full-time, with a shift from Monday to Friday, 10am to 6:30pm, located in Hayward, CA.

Responsibilities

• Provide high-level customer service
• Driver support
• Pickup carrier management
• Pickup report management
• Coordinate with the dock supervisor and provide support for a successful daily dock launch
• Open Job Report Management
• Pickup dispatch management
• Assign B2B / B2C
• Manually build jobs when needed
• Provide ETAs when requested
• Ad-hoc delivery/pickup coverage
• Attend weekly operations meeting
• Tracking/Tracing
• Input rate adjustments

Requirements

• Great communication skills and ability to think on your feet
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks

Benefits

• Performance-based incentives