Operations Coordinator - Hospitality Site

Metropolis - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Administrative and Support Services

About the position

The Operations Coordinator is an entry-level managerial role responsible for overseeing operations at assigned locations. This position involves direct supervision of at least two full-time employees and ensures that all operational elements, including team performance, customer service, financial management, maintenance, and safety, adhere to Premier standards. The Operations Coordinator acts in the absence of the Operations Manager and is tasked with maintaining high levels of service and operational efficiency.

Responsibilities

• Manage a team of hourly employees.
• Schedule shifts and verify time & attendance tracking.
• Plan, organize, and manage the work of hourly team members, ensuring tasks are completed according to organizational requirements.
• Interview, hire, and develop team members in partnership with Operations Manager and/or Area Director.
• Ensure team members complete all necessary training.
• Work with Operations Manager and Area Director to control spending and keep expenses within approved budget.
• Maintain maintenance control documents while meeting maintenance goals.
• Promote safe work practices by conducting safety audits and coaching staff.
• Ensure all client operational documentation is complete and recorded for client and Premier records.
• Ensure Premier's standards of Customer Service are met.
• Greet customers and clients courteously.
• Communicate with customers and staff for general inquiries about parking and customer service.
• Observe and coach team members to meet customer service standards.
• Conduct timely and constructive performance evaluations.
• Perform specific operational responsibilities as required based on the needs of the assigned location.

Requirements

• High School Diploma or GED required; some college preferred.
• Prior business experience preferred.
• Scheduling and payroll knowledge is a plus.
• Ability to plan and manage time for multiple tasks to meet established deadlines.
• Strong interpersonal skills for effective communication with team members and customers.
• Ability to detect safety concerns and adjust accordingly.
• Must maintain confidentiality of all work-related information.
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
• Good work habits and willingness to work extended hours if requested.

Nice-to-haves

• Experience in payroll management.
• Some college education.