Operations Coordinator - IFS Mechanical Services - St. Paul, MN.

$145,600 - $145,600/Yr

Marsden Services, L.L.C. - Saint Paul, MN

Full-time - Mid Level

Saint Paul, MN

Administrative and Support Services

About the position

The Operations Coordinator at Marsden Services plays a crucial role in supporting the Facility Services and Mechanical Divisions by managing organizational processes, documentation, and ensuring customer satisfaction. This position involves developing and maintaining reporting tools, tracking job completion, and facilitating effective communication between departments and clients.

Responsibilities

• Develops and maintains reporting tools to monitor job status and ensure complete job execution
• Provides customer service support by receiving incoming customer calls and dispatching information to the correct division head or employee for technical assistance
• Maintains client database and contact information
• Monitors Yardi 3rd party work orders
• Proactively works with Finance to ensure proper billing
• Validates pricing setup sheets
• Handles database entry for customer setup, job setup, and bill codes by job
• Manages account setups and changes
• Inputs and maintains budget information
• Performs other duties as assigned

Requirements

• 1-3 years of experience in an operations coordinator or similar support role
• Proficient in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Strong customer focus and communication skills
• Ability to communicate effectively with different departments, customers, and employees via phone, email, virtually, and in person
• Strong problem-solving skills and ability to prioritize
• Ability to prepare accurate and detailed accounting data
• Self-directed, customer-focused, and organized

Nice-to-haves

• Previous experience in industries such as facility services, maintenance, HVAC, or janitorial is preferred

Benefits

• Competitive hourly wage of $70
• Opportunities for professional growth and development
• Supportive work environment that values employee success