Operations Coordinator, Inflight

American Airlines Group - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Air Transportation

About the position

The Operations Coordinator, Inflight at American Airlines is responsible for supporting Flight Attendants and enhancing the customer experience by ensuring on-time departures through effective communication and operational resource management. This role involves working in a fast-paced environment, acting as the first point of contact for crew events that may impact operational performance, and maintaining a consistent presence in the hub control center. The position is part of the Flight Service Team within the Customer Experience Division.

Responsibilities

• Act as the liaison with local and system departments including IOC, Control Center, Customer Care, and Crew Scheduling.
• Oversee Flight Service base operational reliability and engage in communication and accountability.
• Handle operational events and deploy Flight Service Management for crew assistance or delay mitigation.
• Coordinate with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies.
• Notify rescheduled and reassigned Flight Attendants traveling through the base.
• Review flights for potential crew misconnects and provide status updates on department reliability.
• Assist with administrative duties such as delay investigations and operational reports.
• Investigate and document delays related to Right Start, IPD, IFS, and Catering.
• Implement selected policies and ensure established guidelines are followed.
• Assist with Flight Attendant reasonable cause drug and alcohol testing.

Requirements

• High School diploma or GED equivalency.
• Experience with PC, Sabre, DECS, and RES.
• Strong decision-making skills and sound judgment.
• Ability to work independently and collaboratively under demanding conditions.
• Excellent interpersonal, oral, and written communication skills.

Nice-to-haves

• Bachelor's degree or equivalent work experience.
• Completion of Flight Attendant training as prescribed by the FAA.
• Current Passenger Service, Passenger Sales, or Crew Scheduling experience.
• Knowledge of company on-time performance goals and dependability metrics.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Employee assistance program
• Pet insurance
• Travel perks
• Wellness programs
• 401(k) program
• Discounts on hotels, cars, cruises and more