Brobston Group - New York, NY
posted about 2 months ago
The Operations Coordinator at Landmark is a pivotal role that encompasses all back-of-house operations within a Tiffany store. This position is designed for individuals who are passionate about delivering exceptional client service and are eager to collaborate with store leadership on key initiatives that support the team and drive sales goals. As a key holder, the Operations Coordinator assumes managerial responsibilities in the absence of a manager, ensuring that the store operates smoothly and efficiently. The role involves a variety of tasks, including coordinating order fulfillment, managing inventory, and overseeing client service activities. Additionally, the Coordinator may be responsible for opening and closing the store, which requires a high level of trust and accountability. In this role, the Operations Coordinator will deepen relationships with clients to foster loyalty and increase spending. They will carry out essential operations and sales support functions to help the store consistently achieve or exceed its sales targets on a monthly, quarterly, and annual basis. Capturing customer data during interactions is crucial for cultivating both new and existing customer relationships. The Coordinator will act as the Guest Experience Manager, ensuring that every client interaction embodies the Tiffany Touch, which is a hallmark of the brand's commitment to excellence. The Operations Coordinator will also be responsible for executing best practices in hospitality and store amenities, creating unique experiences for clients, and taking action based on client feedback. They will resolve client and employee concerns by utilizing their judgment and thorough knowledge of company policies and procedures. Providing exceptional operational support is key to driving sales and service, and the Coordinator will execute daily tasks such as order fulfillment, shipping, receiving, replenishment, and maintaining inventory accuracy. Effective communication and partnership with Sales Professionals, Management, and clients are essential to respond to requests promptly and accurately. The Coordinator will also assist management in coordinating work and coaching team members to enhance performance when acting as the manager on duty.