Operations Coordinator - Landmark

Brobston Group - New York, NY

Full-time

New York, NY

About the position

The Operations Coordinator at Landmark is a pivotal role that encompasses all back-of-house operations within a Tiffany store. This position is designed for individuals who are passionate about delivering exceptional client service and are eager to collaborate with store leadership on key initiatives that support the team and drive sales goals. As a key holder, the Operations Coordinator assumes managerial responsibilities in the absence of a manager, ensuring that the store operates smoothly and efficiently. The role involves a variety of tasks, including coordinating order fulfillment, managing inventory, and overseeing client service activities. Additionally, the Coordinator may be responsible for opening and closing the store, which requires a high level of trust and accountability. In this role, the Operations Coordinator will deepen relationships with clients to foster loyalty and increase spending. They will carry out essential operations and sales support functions to help the store consistently achieve or exceed its sales targets on a monthly, quarterly, and annual basis. Capturing customer data during interactions is crucial for cultivating both new and existing customer relationships. The Coordinator will act as the Guest Experience Manager, ensuring that every client interaction embodies the Tiffany Touch, which is a hallmark of the brand's commitment to excellence. The Operations Coordinator will also be responsible for executing best practices in hospitality and store amenities, creating unique experiences for clients, and taking action based on client feedback. They will resolve client and employee concerns by utilizing their judgment and thorough knowledge of company policies and procedures. Providing exceptional operational support is key to driving sales and service, and the Coordinator will execute daily tasks such as order fulfillment, shipping, receiving, replenishment, and maintaining inventory accuracy. Effective communication and partnership with Sales Professionals, Management, and clients are essential to respond to requests promptly and accurately. The Coordinator will also assist management in coordinating work and coaching team members to enhance performance when acting as the manager on duty.

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Capture customer data during interactions to cultivate new and existing customers.
• Act as Guest Experience Manager, key holder, and carry out opening and closing procedures in the absence of a manager.
• Drive business through key product pillars.
• Elevate in-store experience by consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.
• Provide exceptional operational support to drive sales and service.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.
• Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
• Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
• Take the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Requirements

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree (preferred).
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred).