Operations Coordinator - Landmark

Brobston Group - New York, NY

Full-time

New York, NY

About the position

The Operations Coordinator at Landmark is responsible for overseeing all back-of-house operations in a Tiffany store, ensuring excellent client service and supporting store leadership in achieving sales goals. This role includes managing inventory, coordinating order fulfillment, and acting as a manager on duty when necessary, contributing to a memorable in-store experience for clients.

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Capture customer data during interactions to cultivate new and existing customers.
• Act as Guest Experience Manager, key holder, and carry out opening and closing procedures in the absence of a manager.
• Drive business through key product pillars.
• Elevate in-store experience by consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.
• Provide exceptional operational support to drive sales and service.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.
• Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
• Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
• Take the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Requirements

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree (preferred).
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred).