Operations Coordinator Lead - Healthcare Programs

Orchard - Easton, MD

Full-time - Entry Level

Easton, MD

Crop Production

About the position

The Operations Coordinator Lead at Orchard LLC is responsible for coordinating various operational functions within a not-for-profit organization that partners with public and private sectors to enhance healthcare and human services delivery. This role involves supporting management, ensuring contract compliance, and facilitating communication between different business units. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.

Responsibilities

• Liaison to CMS and other governmental entities to obtain/provide information and assist with timely responses to inquiries regarding contracts.
• Respond to client inquiries via written or oral communications.
• Ensure contract compliance by monitoring deliverables and communicating Medicare change requests.
• Work with other business units to coordinate objectives and deliverables, and perform quality reviews to ensure compliance with regulations.
• Coordinate and manage the transition of workloads and serve as the interface with other entities.
• Act as Contractor Administrator for CMSARTs system.
• Write reports, prepare presentations, and ensure timely approval of deliverables by the Program Director.
• Provide training and technical advice to team members.
• Coordinate new CMS User ID setups and background verifications.
• Collaborate with Quality Director/Officer on ISO initiatives to improve operational systems and processes.
• Facilitate project logistics such as meetings and conference calls.
• Participate and/or lead internal/external committees as assigned.

Requirements

• High school diploma or GED required; Associate's Degree in business preferred.
• At least 3 years of experience in an administrative position or an equivalent combination of education and experience.
• Prior experience working with medical records strongly preferred.
• Prior experience working on government contracts strongly preferred.
• Intermediate proficiency with Microsoft Office, including Excel, Access, PowerPoint, Word, and Outlook.
• Working knowledge of Medicare and/or Medicaid protocols for Fraud and Abuse investigations is preferred.
• Experience working with customer requirements and coordinating reports and deliverables.

Nice-to-haves

• Experience in healthcare administration or related fields.
• Strong communication skills to interact with a wide range of stakeholders.
• Ability to work under pressure and meet deadlines.

Benefits

• Health insurance
• Two retirement plans
• Generous vacation and sick leave accruals
• Opportunities for advancement