Operations Coordinator (Little Rock)

thyssenkrupp - Little Rock, AR

Full-time

Little Rock, AR

Machinery Manufacturing

About the position

The Operations Coordinator - Service/Repair at TK Elevator is responsible for managing all administrative duties related to the service, repair, modernization, and new installation operations departments. This role ensures that the department operates efficiently and cost-effectively, acting as a liaison between branch operations and regional dispatch while maintaining communication with technicians and customers.

Responsibilities

• Perform Install Base maintenance as needed.
• Create safety inspection tickets.
• Update on-call lists and send detailed notifications to Dispatch daily.
• Check technicians in/out and communicate information to Dispatch and supervisors.
• Provide status updates to National Accounts and customers on open work orders and completed callbacks.
• Update evening ticket with the monthly work order number.
• Act as a liaison between branch operations and regional dispatch; maintain shared calendars for dispatch with field attendance and work scheduling.
• Review open ticket reports and submit to dispatch.
• Track Operations systems, New Install Maintenance warranty, and tool audits.
• Receive final acceptance forms from the field and process through to billing.
• Assist mechanics with information technology downloads and ordering brochures and tools.
• Order new phones and replacements for the service department.
• Assist managers with safety meetings and maintain documentation.
• Complete manual payroll entry forms, including daily DVR processing and cost corrections.
• Create parts requisitions and receive parts.
• Review weekly report of un-received invoices.
• Perform research and review for Service Manager, including running various reports.
• Send copies of down payment checks to regional Accounts Receivable.
• Submit checks sent to branch for service to lockbox.
• Monitor pre-invoicing report to ensure Safety Inspections are not processed as Preventative Maintenance Tickets/Manual tickets.
• Assign tickets to mechanics as needed.
• Compile data/information for legal for First Report of Incidents and/or lawsuits.
• Prepare badging applications and tracking; order uniforms for service.
• Prepare special reports for high profile customers and provide National Accounts with updates and Requests for Information.
• Review Work in Progress report weekly and submit to regional billers.
• Review invoice on-hold reports and work with the Regional Procurement Department to correct.
• Code local Accounts Payable invoices and forward to Oracle Invoice email.
• Manage vehicles and submit change forms to LeasePlan.

Requirements

• High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Oracle database knowledge.