Operations Coordinator/Logistics Specialist

$37,440 - $40,560/Yr

Aston Carter - Auburn Hills, MI

Full-time - Entry Level

Hybrid - Auburn Hills, MI

Administrative and Support Services

About the position

The Associate Operations Coordinator is responsible for performing basic operational tasks to meet the transportation needs of customers and carriers. This role emphasizes data integrity, quality, and efficiency, with responsibilities that may vary based on specific assignments within a centralized operations center or for particular customer segments.

Responsibilities

• Execute tasks in accordance with office and company policies and standard operating procedures (SOPs) including providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
• Monitor task boards and assigned email accounts to respond to customer and carrier requests.
• Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training when required.
• Follow through on customer or carrier requests to ensure satisfaction.
• Escalate questions or requests when necessary.
• Validate and ensure the accuracy of load data in systems according to company and customer standards.
• Track shipments, enter data for shipments into the system, and communicate delays with all parties.
• Participate in team calls and meetings.
• Other duties or responsibilities as assigned according to team and/or country-specific requirements.

Requirements

• Excellent communication skills
• Good computer skills with basic knowledge of Excel
• Ability to multitask and work in a fast-paced environment
• Strong teamwork orientation
• High school diploma or GED
• Previous customer service experience
• Demonstrated communication, prioritization, and time management skills
• Prior work experience requiring attention to detail and accuracy

Nice-to-haves

• Prior logistics experience
• Experience in an open floor/pit setting
• Bachelor's degree from an accredited college or university (preferred)
• Basic proficiency in Microsoft Office Suite

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)