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Riverstone Logistics - Loudon, TN
posted 3 months ago
About the position
The Operations Coordinator at Riverstone Logistics plays a crucial role in managing the day-to-day operations of loadout functions at a distribution center or cross-dock. This position is responsible for monitoring motor carrier performance, troubleshooting delivery issues, and ensuring compliance with quality and production standards. The role requires strong communication and leadership skills to maintain professional relationships with various stakeholders and to facilitate efficient delivery operations.
Responsibilities
- Facilitate day-to-day delivery operations, including monitoring morning loadout and delivery activity.
- Evaluate motor carrier needs and ensure customer service meets agreed quality standards.
- Monitor routes daily to identify potential issues that may delay or prevent route completion.
- Ensure timely reporting of loadout/returns compliance within industry standards.
- Establish goal setting and take accountability for results.
- Maintain professional relationships with location management, peers, carriers, and client employees.
- Process returns through the client's portal and check in reschedules from installers.
- Serve as the point of contact for escalations from the client.
- Schedule orders and notify customers of their delivery time windows.
- Manage logistics services and perform other duties as assigned.
Requirements
- Associate degree or higher or equivalent industry-related experience.
- Minimum of three years of operations or delivery experience.
- Strong people and operational management skills.
- Extensive product knowledge.
- Good computer skills.
- Excellent verbal and written communication skills.
- Professional interpersonal skills.
