Operations Coordinator *Manhattan, NY*

$62,400 - $62,400/Yr

NYU Langone Health - New York, NY

Full-time

New York, NY

Hospitals

About the position

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms, and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. In this role, the successful candidate will report to the Director and Senior Manager of Ambulatory Access. The Operations Coordinator is responsible for coordinating the integration of the call center and dictation services with practice operations. The Coordinator will work closely with practice management, call center/dictation services management, and telecommunications to improve quality and patient access across all practices. This position offers an exciting opportunity to contribute to the operational efficiency and effectiveness of the organization, ensuring that patient access is optimized and that services are delivered in a timely and professional manner.

Responsibilities

• Leading call center implementations by working with practices management, call center management, and telecommunications to complete all deliverables associated with call center implementations.
• Researching call center or general customer service matters related to registration and scheduling.
• Working with telecommunications on implementing standard phone trees across all practices.
• Working with the patient access team to analyze patient access data by reviewing physician templates in Epic and various reports.
• Creating macros for providers.
• Preparing monthly cost allocation spreadsheets.
• Working with the practices/IT to set up providers (installation/issues).
• Troubleshooting errors in the queue on a daily basis.
• Building transcriptionist profiles.
• Emailing practices about appointments that were booked by Physician Referral Service.
• Submitting monthly call center invoices/allocations.
• Distributing call center weekly statistics to practices.
• Assisting with the training and development of training materials for Appointment Scheduling, Physician Referral Service, MyChart Help Desk, Occupational Health Services, Inpatient Discharge, and other departments that utilize the Call Center.
• Developing and maintaining call center scripts.

Requirements

• Bachelor's degree with one to three years of administrative experience.
• Excellent interpersonal, analytical, and problem-solving skills.
• Strong customer service orientation and written/oral communication skills.
• Ability to multi-task and coordinate numerous assignments.
• Extensive knowledge of Windows platform, including MS Word, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Ability to effectively communicate with all levels of the organization.