Operations Coordinator-Medical Imaging Full Time Days

Woodstock Hospital - Woodstock, IL

Full-time

Remote - Woodstock, IL

Hospitals

About the position

The Operations Coordinator, Admin plays a crucial role in ensuring the smooth operation of the office while reflecting the mission, vision, and values of Northwestern Medicine. This position involves supervising clerical and administrative staff, managing office operations, and optimizing patient care hours to enhance productivity and satisfaction. The coordinator is responsible for maintaining compliance with policies and procedures, overseeing cash management, and ensuring service excellence in patient interactions.

Responsibilities

• Supervise and direct the office's clerical/administrative staff
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals
• Oversee and direct day to day office operations within budget guidelines
• Manage providers' schedules with templates and optimize patient care hours to enhance productivity
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances
• Ensure that service excellence is delivered and perform service recovery whenever necessary
• Manage office supplies within budget
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring
• Participate in leading practice staff meetings on a regular basis
• Attend and actively participate in manager/supervisor meetings
• Ensure that patient dignity and confidentiality are maintained at all times
• Review and approve automated time reports for accuracy
• Develop tools to support staff and enhance efficiency
• Provide input into staff performance reviews
• Provide one to one coaching and mentoring
• Plan, execute and resolve all routine technical needs of the practice
• Monitor daily transaction activity to ensure compliance with procedures
• Resolve complex or critical situations involving patients, staff and customers
• Develop and implement policies and procedures as needed to support the practice
• Manage and oversee patient advocacy
• Complete other duties as assigned

Requirements

• Bachelor's degree or equivalent work experience
• Minimum of three years' work experience in a medical or related business
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid
• Solid understanding of patient flow in a medical office
• Working knowledge of medical software, Word and Excel
• Experience managing daily cash activity and reconciling income reports with daily payments

Nice-to-haves

• Knowledge of CPT and ICD-10 coding
• Leadership experience