Operations Coordinator - Memphis, TN

Unclassified - Memphis, TN

Full-time

Memphis, TN

About the position

The Operations Coordinator is responsible for managing and coordinating the logistics of driver schedules and loads, ensuring efficient communication and resolution of issues related to load planning and delivery. This role is crucial for maintaining operational efficiency and customer satisfaction.

Responsibilities

• Respond to drivers' needs and questions regarding schedule, loads, paperwork, etc.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.

Requirements

• Strong communication skills to interact with drivers and customers effectively.
• Proficiency in data entry and paperwork management.
• Ability to resolve issues and work collaboratively with various parties.