Operations Coordinator - Midsize Business

Divisions Maintenance Group - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

Administrative and Support Services

About the position

The Operations Coordinator at Divisions Maintenance Group (DMG) is responsible for providing day-to-day operational support to assigned accounts, ensuring first-class service delivery. This role involves managing the work order life cycle, maintaining customer and service provider relationships, and overseeing field employee relations. The Operations Coordinator plays a crucial role in achieving profitable growth through effective execution of key performance indicators (KPIs) and operational excellence.

Responsibilities

• Processes, expedites, and tracks work orders from customers.
• Schedules service providers in response to submitted work orders.
• Communicates with customers on progress to completion.
• Provides support for Request for Proposal (RFP) and proposal/quote development.
• Manages contract administration and Service Level Agreement (SLA) compliance.
• Develops reporting and execution of KPIs.
• Makes independent decisions regarding work assignments and invoicing.
• Contributes to customer satisfaction through effective service delivery.

Requirements

• 0-2 years of related experience.
• Bachelor's degree preferred or equivalent work experience.
• Strong working knowledge of Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, Teams, Outlook).
• Customer service problem-solving experience preferred.

Nice-to-haves

• Experience in facilities maintenance or related field.
• Ability to embrace technology and quickly learn software applications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee assistance program
• 401(k) matching
• Paid Primary and Secondary Caregiver leave
• Paid time off to volunteer