Operations Coordinator, MSE

Mass General Brigham - Middleborough, MA

Full-time - Mid Level

Middleborough, MA

Ambulatory Health Care Services

About the position

McLean Hospital is a comprehensive psychiatric hospital committed to providing easy access to superior quality, cost-effective mental health services in the Boston area, Massachusetts, and beyond. Since its establishment in 1811, McLean Hospital has been a world leader in the treatment of mental illness and chemical dependency, as well as research into the causes of these conditions and the training of generations of mental health care providers. McLean's multidisciplinary programs treat a broad range of psychiatric illnesses across the full continuum of care. The Operations Coordinator position plays a crucial role in maintaining operational efficiency and effectiveness, fiscal performance, business implementation, and vendor service management for McLean Southeast. This role involves providing comprehensive administrative support to management, which includes scheduling meetings, preparing materials, and coordinating departmental activities. The Operations Coordinator will act as a delegate for the designated manager, handling tasks and responsibilities as assigned in their absence. In addition, the Operations Coordinator will prepare reports and presentations for management review and assist with the training and onboarding of new staff. The position requires the implementation and refinement of operational procedures to improve efficiency and effectiveness, as well as monitoring and streamlining business processes to support optimal functionality within the department. The coordinator will maintain and update records related to vendor agreements, operational metrics, and performance data, generating and analyzing reports to identify trends and areas for operational improvements. The role also involves managing and executing operational projects, including resource coordination, progress tracking, and milestone achievement. The Operations Coordinator will proactively identify and address operational challenges, developing solutions to enhance workflow efficiency and resolve bottlenecks. Clear communication between internal teams and vendors is essential to address operational needs and resolve issues promptly.

Responsibilities

• Assist in maintaining operational efficiency and effectiveness for McLean Southeast.
• Provide comprehensive administrative support to management, including scheduling meetings and preparing materials.
• Act as a delegate for the designated manager, handling tasks and responsibilities in their absence.
• Prepare reports and presentations for management review.
• Assist with the training and onboarding of new staff.
• Implement and refine operational procedures to improve efficiency and effectiveness.
• Monitor and streamline business processes to support optimal functionality within the department.
• Maintain and update records related to vendor agreements, operational metrics, and performance data.
• Generate and analyze reports to identify trends and areas for operational improvements.
• Assist in managing and executing operational projects, including resource coordination and progress tracking.
• Proactively identify and address operational challenges and develop solutions to enhance workflow efficiency.
• Facilitate clear communication between internal teams and vendors to address operational needs.

Requirements

• Bachelor's Degree in Business Administration, Healthcare Management, or a related field is required.
• 3-5 years of experience in business operations, facilities management, or a similar role, ideally within a healthcare setting is required.
• Strong organizational and multitasking capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to analyze data and generate insightful reports.
• Detail-oriented, proactive, and capable of working both independently and collaboratively.