OPERATIONS COORDINATOR - NASHUA, NH

Patterns - Nashua, NH

Part-time,Full-time - Entry Level

Nashua, NH

Fabricated Metal Product Manufacturing

About the position

The Operations Coordinator at Patterns Behavioral Services plays a crucial role in supporting the operations and clinical staff by providing excellent customer service and administrative support. This position requires a driven self-starter with strong communication and organizational skills, who can effectively manage office tasks and assist visitors. The Operations Coordinator acts as a liaison between the clinical team and operations, ensuring smooth communication and efficient operations within the clinic.

Responsibilities

• Reconcile and audit clinic schedule for non-billable hours and provide feedback to the supervisor.
• Use operational checklist to perform weekly responsibilities and conduct weekly operation audits.
• Maintain Client CentralReach labels for assigned clinics.
• Document communication and cancellations accurately and in a timely manner.
• Maintain accurate schedules along with staff and client availability for assigned locations.
• Generate scheduling and billing reports and maintain assigned clinic lists.
• Work with the clinical team to ensure timely session conversion and signatures.
• Assist or fill in for administrative support if coverage is needed.
• Partner with Operations Managers for drive folder and file organization.
• Evaluate, report, and correct risks/compliance concerns.
• Provide excellent customer service to clients and business partners.
• Provide clerical support and assist with office management functions, including maintaining office supply inventory and processing paperwork requests.
• Work with other departments for timely paperwork and task completion.
• Maintain a presentable environment for clients, families, and staff, including daily sanitation and upkeep.
• Assist in the completion of accreditation tasks and responsibilities.
• Complete work accurately and timely, meeting deadlines.
• Maintain positive, productive, and collaborative working relationships with staff, clinical team, management, and customers.
• Complete or assist in the completion of client file requests.
• Maintain confidentiality of Personal Health Information (PHI) and other privileged information.
• Perform other responsibilities as assigned.

Requirements

• Must be at least 18 years of age.
• Must have a High School Diploma or equivalent.
• Experience or interest in working with individuals with disabilities preferred.
• Reliable means of transportation required.
• Experience in an administrative role preferred.
• Background clearance required.
• Cleared TB test, where required.
• Maintain a clean and professional appearance.

Nice-to-haves

• Experience in an administrative role preferred.
• Interest in working with individuals with disabilities preferred.

Benefits

• Access to National University with 15% discounted rates towards coursework.
• Employee Assistance Program (EAP) available to all employees.
• Health/vision/dental Insurance for eligible employees.
• 401K plan available for both part-time and full-time employees.
• Earn PTO for full-time employees.
• Generous Employee Referral Program.