Operations Coordinator Nurse-Gastroenterology McHenry Full Time Days

Northwestern Memorial Healthcare - McHenry, IL

Full-time - Mid Level

McHenry, IL

Hospitals

About the position

The Operations Coordinator Nurse in Gastroenterology at Northwestern Medicine is a full-time role responsible for overseeing the daily operations of the practice, ensuring quality patient care, and supervising clinical and administrative staff. This position requires a blend of clinical nursing duties and administrative responsibilities, including managing provider schedules, coordinating patient care, and ensuring compliance with healthcare regulations. The role emphasizes a patient-first approach and aims to enhance productivity and service excellence within the practice.

Responsibilities

• Supervise and direct the office's front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day-to-day office operations within budget guidelines.
• Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word, and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current license as a Registered Professional Nurse or eligible in the State of Illinois.
• American Heart Association Basic Life Support CPR card.

Nice-to-haves

• Knowledge of coding.
• Supervisory experience.

Benefits

• 401(k) matching
• Loan forgiveness
• Tuition reimbursement