Operations Coordinator (Onsite in Houston)

Radiology Partners - Houston, TX

Full-time

Houston, TX

Ambulatory Health Care Services

About the position

The Operations Coordinator at Radiology Partners plays a crucial role in supporting clinical operations by performing a variety of administrative and clinical tasks. This position is essential for ensuring smooth patient flow and effective communication between patients, physicians, and hospital staff. The Operations Coordinator will be responsible for preparing patients for procedures, managing phone communications, and coordinating with various departments to facilitate high-quality patient care.

Responsibilities

• Prepare patients for their practitioner visit or procedure by reviewing medical, surgical, and social history, reviewing medications, and taking vital signs
• Answer questions patients may have about the procedure, pre-operatively or post-operatively when appropriate
• Answer clinical calls from patients and referrers regarding procedures and follow-up care, and triage to PA as needed
• Keep IR clinic rooms stocked with all necessary supplies
• Handle all incoming phone calls from Hospital support staff wanting to speak to a radiologist regarding procedures/reports
• Obtain pre-authorizations and scheduling of surgical procedures as needed
• Respond to insurance and other third-party inquiries
• Assist Medical Records in the completion of studies
• Coordinate with Interventional Radiology on scheduled procedures for radiologists
• Schedule and organize on-boarding of new physicians with IT dept. for PACS training, identification process, badge access, and parking passes
• Monitor exceptions for missing studies through hospital EMR. Contact IT support to correct issues with studies that are locked or missing
• Communicate to radiologist of any missing reports and/or any outstanding studies that need dictation or addendums
• Greet/check-in IR patients, schedule outpatient studies, follow-up calls and appointments at both IR clinic locations
• Assist in obtaining CPT and ICD 10 codes for business office and referring physicians
• Assist with any items that billing dept. may need for billing purposes
• Help support physicians, patients and referrers with administrative duties which may arise

Requirements

• Associate or Bachelor's Degree highly preferred
• 1-2 years of Medical Assisting and Clerical experience
• Experience in MS Word, Excel, and PowerPoint software
• Bilingual (English/Spanish) preferred
• Ability to learn and retain information regarding medical care and procedures