Operations Coordinator, Operating Room

Brigham and Women's Hospital - Boston, MA

Boston, MA

Hospitals

About the position

The Operating Room Coordinator serves as a communication link for the main Operating Room. Responsibilities include but are not limited to management of communications in a constantly evolving, fast paced environment focused on professional and expedient customer service. This position requires the ability to prioritize and work daily with minimal direction.

Responsibilities

• Promotes the philosophy of professional and effective customer service to all individuals.
• Maintains a professional and assistive working relationship with Dept. of Nursing staff, Anesthesia staff, ancillary departments, and management.
• Assists visitors in the OR, including patients and families, salespeople, students, etc.
• Problem tackles and/or seeks assistance with problem solving using surrounding knowledge of situations in an effective manner.
• Maintains patient confidentiality.
• Answers blood bank call light in an appropriate time frame.
• Assists employees and visitors with accurately securing their belongings in lockers while on the unit.
• Ensures that all patients belongings including valuables and assistive devices are handled according to MGH policies and procedures.
• Ensures that patient charts and x-rays are handled in the fashion consistent with MGH policies and procedures.
• Practices and assists with the implementation of all MGH policies, procedures, and systems.
• Maintains communications between the individuals in the OR rooms and all staff including Dept. of Nursing personnel, the Anesthesia floorwalker and Administrative Coordinator, doctors and surgeons, and the main blood bank.
• Advises Team Leaders for each service when a case is booked, changed, or cancelled.
• Handles a very heavy telephone volume and answers calls in 3 rings or fewer in a courteous manner.
• Assists with the day-to-day non-clinical operations and environmental issues for the Dept.
• Acts as a liaison to assist with patient information via the Same Day Surgery Unit, the Post Anesthesia Care Unit, Intensive Care Units, in patient units, etc.
• Assists in the transcription of the Nursing Assignments and break/lunch lists.
• Assists with the finalization of the Perioperative Nursing Status Reports.
• Schedules cases on to the wait list completing all required fields.
• Uses the accurate codes for entering cases into the Dynamic Scheduling System.
• Sets up and maintains the master schedule of case progression on paper copy.
• Ensures all vital individuals are advised and given copies of finalized schedules.
• Accurately completes requisition slips for required blood and blood products.
• Ensures that all products from the Main Blood Bank sent to the Operating Rooms are appropriate and accurate.
• Checks the pneumatic tube system on a regular basis.
• Captures patient charge slips from the various area of the Main Operating Rooms.
• Assists with filing the sponge count/instrumentation accountability sheets daily.

Requirements

• High School Diploma or equivalent experience or GED required; Associate degree preferred.
• Medical or health care experience desirable, but willing to train otherwise qualified candidates.
• Strong digital literacy and the ability to learn new systems and procedures.
• Effective interpersonal and communication skills.
• Strong customer service orientation and the ability to interact with diverse groups of patients, staff, and providers.
• Demonstrated ability to solve basic patient and practice problems.
• Medical terminology strongly preferred.

Benefits

• Shift differential for evening, nights, and weekends.
• Full comprehensive benefits packet, inclusive of travel discounts, MBTA subsidy and health savings.
• Employee Perks, Weekly pay, and retirement package.