Operations Coordinator, Operating Room

Massachusetts General Hospital - Boston, MA

Full-time - Entry Level

Boston, MA

Hospitals

About the position

The Operations Coordinator for the Operating Room at Massachusetts General Hospital plays a crucial role in managing communications and ensuring effective customer service in a fast-paced environment. This position requires strong organizational skills, the ability to prioritize tasks, and a commitment to maintaining patient confidentiality while assisting various stakeholders in the operating room.

Responsibilities

• Promote effective customer service to all individuals.
• Maintain professional relationships with nursing staff, anesthesia staff, and management.
• Assist visitors in the OR, including patients and families, salespeople, and students.
• Problem-solve effectively and seek assistance when necessary.
• Maintain patient confidentiality at all times.
• Answer blood bank call lights promptly.
• Assist employees and visitors with securing their belongings in lockers.
• Ensure patient belongings are handled according to MGH policies.
• Handle patient charts and x-rays in compliance with MGH policies.
• Assist with the implementation of MGH policies and procedures.
• Maintain effective communication between OR staff and other departments.
• Advise team leaders of any changes to scheduled cases.
• Understand scheduling and substitution of cases in the OR.
• Handle a high volume of telephone calls efficiently.
• Assist with day-to-day non-clinical operations and environmental issues.
• Act as a liaison for patient information across various units.
• Assist in transcription of nursing assignments and reports.
• Finalize perioperative nursing status reports as a communications liaison.
• Schedule cases on the wait list and enter them into the scheduling system.
• Maintain the master schedule of case progression and ensure synchronization with the computer system.
• Complete requisition slips for blood products accurately.
• Ensure blood products sent to the OR are appropriate and accurate.
• Check the pneumatic tube system regularly for accurate flow of information/products.
• Capture patient charge slips and maintain organization.
• Assist with filing sponge count and instrumentation accountability sheets.

Requirements

• High School Diploma or GED required; Associate Degree preferred.
• Medical or health care experience desirable, but willing to train otherwise qualified candidates.
• Strong computer skills and ability to learn new systems and procedures.
• Effective interpersonal and communication skills.
• Strong customer service orientation and ability to interact with diverse groups.
• Demonstrated ability to solve basic patient and practice problems.
• Medical terminology strongly preferred.

Benefits

• Shift differential for evening, nights, and weekends.
• Full comprehensive benefits packet, including travel discounts, MBTA subsidy, and health savings.
• Employee perks, weekly pay, and retirement package.