Operations Coordinator - P1098-NH2771

$40,560 - $42,640/Yr

Uspack Logistics - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Couriers and Messengers

About the position

The Operations Coordinator at USPack Services LLC is responsible for ensuring the smooth operation of delivery services for clients. This entry-level position involves coordinating routes, monitoring Independent Contractors (ICs), and ensuring compliance with customer requirements. The role emphasizes effective communication, problem-solving, and administrative support to meet company goals in a fast-paced logistics environment.

Responsibilities

• Monitor to ensure all routes are covered and IC check-in is complete.
• Create routes according to customer requirements.
• Ensure ICs provide the delivery services as accepted and communicate changes as needed.
• Monitor dispatch board to ensure customer requested delivery times are met.
• Communicate any delays or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Assist ICs with issues encountered while under dispatch.
• Arrange for STAT coverage for customers as needed.
• Restructure routes as requested by the customer to ensure on-time execution.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date.
• Ensure ICs are in uniform with visible ID badges as required by customers.

Requirements

• High school diploma or GED required.
• Valid driver's license and clean, functional vehicle.
• Basic experience with MS Office Programs (Outlook, Excel, and Word).
• Ability to lift up to 50 pounds on occasion.
• Ability to work effectively in a fast-paced environment.
• Proactive and resourceful with independent judgment to plan and prioritize tasks.

Nice-to-haves

• Six Sigma Green Belt Certification preferred.

Benefits

• 401(k)
• Health Insurance
• Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Life Insurance
• Paid Sick Time