Operations Coordinator Physician Practice MA-Gastroenterology Full Time Days

Northwestern University - Grayslake, IL

Full-time - Mid Level

Grayslake, IL

Educational Services

About the position

The Operations Coordinator, Physician Practice MA is responsible for overseeing the daily operations of a medical practice, ensuring compliance with organizational standards, and delivering excellent patient care. This full-time role involves supervising clinical and clerical staff, managing provider schedules, and ensuring efficient office operations while adhering to budget guidelines.

Responsibilities

• Supervise and direct the offices front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews.
• May participate with manager in conducting staff performance reviews.
• Provide one to one coaching and mentoring.
• Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
• Develop and implement policies and procedures as needed to support the practice.
• Complete other duties as assigned.

Requirements

• Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA).
• Bachelor's degree or equivalent work experience.
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Strong computer skills.

Nice-to-haves

• Clinical experience as an MA, LPN, or RN.
• Knowledge of CPT and ICD-9 coding.
• Supervisory experience.