Operations Coordinator- Repair (Las Vegas)

thyssenkrupp - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

Machinery Manufacturing

About the position

The Operations Coordinator- Repair at ThyssenKrupp Elevator Corporation in Las Vegas, NV, plays a crucial role in ensuring the efficient and cost-effective functioning of the service operations department. This position is responsible for a variety of administrative duties that support the daily operations of the department. The ideal candidate will have a strong background in operations coordination, with a focus on service management and customer relations. The role requires a proactive approach to problem-solving and the ability to communicate effectively with various stakeholders, including service technicians, managers, and customers. Key responsibilities include reviewing dispatch callback reports to identify morning service callbacks, verifying manpower assignments, and collaborating with the service superintendent or manager on unassigned tickets. The Operations Coordinator will also maintain and update essential operational documents such as the branch flowchart, shared calendar, and on-call manager lists, ensuring that dispatch receives detailed notifications daily. Additionally, the coordinator will track field employee vacation requests, assist mechanics with technology downloads, and support managers in safety meetings and documentation. The position also involves managing invoicing processes, including reviewing pre-invoicing reports, obtaining purchase orders, and entering time and expenses for payroll. The Operations Coordinator will compile data for high-profile service accounts, assist in legal documentation for incidents, and manage vehicle changes with LeasePlan. This role is integral to maintaining the operational flow and ensuring that all service requests are handled efficiently and effectively, contributing to the overall success of the service operations department.

Responsibilities

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List
• Send detailed notification to Dispatch daily by 2:00PM
• Obtain updates from superintendent to update the Down Car List
• Communicate down car information to dispatching
• Review work in progress report weekly and provide update to regional shared services
• Provide status to National Accounts and customers on open work orders, completed callbacks and repairs
• Update evening ticket with the monthly work order #
• Maintain and track field employee vacations requests and enter into Ops tracking system
• Act as liaison between the branch operations and regional dispatch
• Assist mechanics with information technology downloads on mobile devices and into other Systems
• Order new phones and replacements for service and repair department
• Assist managers with safety meetings and maintain documentation
• Assist service manager with a review of weekly pre-invoicing reports
• Review special accounts for billing
• Obtain purchase orders for jobs that require purchase orders for billing
• Enter time and expense manually for payroll, cost corrections and Friday payroll submission
• Track and send receipts to regional office
• Create parts requisitions and receive parts
• Review weekly report of un-received invoices
• Perform research and review for Service Manager
• Assign assistant tickets to mechanics, as needed
• Compile data and complete reports for high profile service accounts, as needed
• Compile data/information for legal for First Report of Incidents and/or lawsuits
• Review open ticket report and submits to regional dispatchers
• Review invoice on-hold reports and works with Regional Procurement Department to correct
• Order uniforms for service
• Manage vehicles and submits change forms to LeasePlan

Requirements

• Experience in operations coordination or a related field
• Strong organizational and multitasking skills
• Excellent communication skills, both verbal and written
• Proficiency in using technology and software for operations management
• Ability to work collaboratively with various teams and departments
• Attention to detail and accuracy in reporting and documentation
• Experience with invoicing and payroll processes

Nice-to-haves

• Familiarity with elevator service operations
• Experience in customer service or account management
• Knowledge of safety regulations and compliance standards
• Ability to analyze data and generate reports

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Professional development opportunities