Operations Coordinator- Repair (Seattle) - US_901745_ET_TKELECP11652

$55,000 - $75,000/Yr

thyssenkrupp - Kirkland, WA

Full-time - Entry Level

Kirkland, WA

Machinery Manufacturing

About the position

The Operations Coordinator- Repair at Thyssenkrupp Elevator Corporation is responsible for managing administrative duties within the service operations department to ensure efficient and cost-effective functioning. This role involves coordinating various tasks, maintaining communication between departments, and providing support to mechanics and managers.

Responsibilities

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List, sending detailed notifications to Dispatch daily by 2:00PM
• Obtain updates from superintendent to update the Down Car List and communicate down car information to dispatching
• Review work in progress report weekly and provide updates to regional shared services
• Provide status to National Accounts and customers on open work orders, completed callbacks, and repairs, updating evening ticket with the monthly work order #
• Maintain and track field employee vacation requests and enter them into Ops tracking system
• Act as liaison between branch operations and regional dispatch
• Assist mechanics with information technology downloads on mobile devices and into other systems, ordering brochures and tools, and ordering new phones and replacements for service and repair department
• Assist managers with safety meetings and maintain documentation
• Assist service manager with a review of weekly pre-invoicing reports, review special accounts for billing, and obtain purchase orders for jobs that require them
• Enter time and expense manually for payroll, cost corrections, and Friday payroll submission, tracking and sending receipts to regional office
• Create parts requisitions and receive parts, reviewing weekly report of un-received invoices
• Perform research and review for Service Manager, which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, and sick unit reports
• Assign assistant tickets to mechanics as needed
• Compile data and complete reports for high profile service accounts as needed
• Compile data/information for legal for First Report of Incidents and/or lawsuits, assisting office manager and/or contract sales admin to compile required documentation
• Review open ticket report and submit to regional dispatchers
• Review invoice on-hold reports and work with Regional Procurement Department to correct
• Order uniforms for service
• Manage vehicles and submit change forms to LeasePlan if applicable.

Requirements

• Experience in administrative roles, preferably in service operations or a related field
• Strong organizational skills and attention to detail
• Ability to communicate effectively with various stakeholders
• Proficiency in using information technology and software for tracking and reporting
• Experience in managing schedules and coordinating tasks
• Ability to handle multiple tasks and prioritize effectively

Nice-to-haves

• Familiarity with elevator service operations
• Experience with payroll systems and expense tracking
• Knowledge of safety regulations and documentation
• Previous experience in a liaison role between departments

Benefits

• Health insurance
• Parental leave
• Wellness program
• 401K
• Vacation pay
• Holiday pay
• Tuition assistance
• Free life insurance
• Disability insurance