Operations Coordinator- Repair (Seattle)

$55,000 - $75,000/Yr

thyssenkrupp - Kirkland, WA

Full-time - Mid Level

Kirkland, WA

Machinery Manufacturing

About the position

The Operations Coordinator - Repair at TK Elevator is responsible for managing all administrative duties within the service operations department to ensure efficient and cost-effective functioning. This role involves coordinating various tasks, maintaining communication between departments, and providing support to field employees and management.

Responsibilities

• Review Dispatch callback report to identify all callbacks held for morning service.
• Verify manpower has been assigned.
• Review unassigned tickets with service superintendent or service manager.
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List.
• Send detailed notification to Dispatch daily by 2:00PM.
• Obtain updates from superintendent to update the Down Car List.
• Communicate down car information to dispatching.
• Review work in progress report weekly and provide update to regional shared services.
• Provide status to National Accounts and customers on open work orders, completed callbacks and repairs.
• Update evening ticket with the monthly work order #.
• Maintain and track field employee vacations requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Assist mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools.
• Order new phones and replacements for service and repair department.
• Assist managers with safety meetings and maintain documentation.
• Assist service manager with a review of weekly pre-invoicing reports.
• Review special accounts for billing.
• Obtain purchase orders for jobs that require purchase orders for billing.
• Enter time and expense manually for payroll, cost corrections and Friday payroll submission.
• Track and send receipts to regional office.
• Create parts requisitions and receive parts.
• Review weekly report of un-received invoices.
• Perform research and review for Service Manager, which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Assign assistant tickets to mechanics, as needed.
• Compile data and complete reports for high profile service accounts, as needed.
• Compile data/information for legal for First Report of Incidents and/or lawsuits.
• Review open ticket report and submit to regional dispatchers.
• Review invoice on-hold reports and work with Regional Procurement Department to correct.
• Order uniforms for service.
• Manage vehicles and submit change forms to LeasePlan.

Requirements

• Experience in administrative support within a service operations environment.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with various stakeholders.
• Proficiency in using technology and software for operations management.
• Experience in managing schedules and coordinating tasks.

Nice-to-haves

• Familiarity with dispatch systems and operations management software.
• Experience in the elevator or repair industry.
• Knowledge of safety regulations and compliance.

Benefits

• Health insurance
• Parental leave
• Wellness program
• 401K
• Vacation pay
• Holiday pay
• Tuition assistance
• Free life insurance
• Disability insurance