Kenco - Myerstown, PA

posted about 2 months ago

Full-time
Myerstown, PA
Warehousing and Storage

About the position

The Operations Coordinator (Returns) plays a crucial role in managing the returns process for products, ensuring that all returned items are handled according to customer specifications and company standards. This position involves a variety of tasks including processing returns efficiently, inspecting returned products to meet quality standards, and maintaining clear communication with customers and site leadership regarding return-related issues. The coordinator will also be responsible for tracking and tracing loads using email and Warehouse Management Systems (WMS), as well as entering shipment status notes into the WMS to keep all stakeholders informed of the return process status. In addition to processing returns, the Operations Coordinator will collaborate closely with warehouse associates, the Quality team, and the Inventory team to ensure that all returned products are managed properly. This role requires a proactive approach to problem-solving, as the coordinator will need to address customer concerns and ensure that all return-related issues are resolved promptly. The position may also involve other duties as assigned, which could vary based on the needs of the business. The ideal candidate for this position will thrive in a fast-paced environment and be able to adapt to changing circumstances while maintaining a focus on quality and efficiency. Strong communication skills are essential, as the coordinator will need to follow up on issues and work collaboratively with various teams to achieve shared objectives. Overall, this role is vital to maintaining customer satisfaction and operational efficiency in the returns process.

Responsibilities

  • Process returns in a timely and accurate manner
  • Inspect returned product according to quality standards
  • Handle incoming communications from customers and site leadership
  • Address customer concerns regarding return-related issues
  • Work closely with warehouse associates, Quality and Inventory teams to ensure returned product is handled properly
  • Other duties as assigned

Requirements

  • 1 year of experience in logistics is preferred, but not required
  • Strong PC skills and experience with all Microsoft Office applications
  • Excellent communications with proven ability to follow up on issues
  • Ability to work in a rapidly changing business environment
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