Operations Coordinator- Richmond

Tiffany - Richmond, VA

Full-time

Richmond, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience, is never compromised. We are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each customer. As an Operations Coordinator, you will take the lead by performing all back of house operations in a Tiffany store. You will provide excellent client service and partner with store leadership on key initiatives that support the team and drive sales goals. Additionally, you will act as a key holder and manager on duty when a manager is unavailable, coordinating order fulfillment, managing inventory, and overseeing client service activities. Your role will involve providing exceptional operational support to drive sales and service. You will complete daily tasks such as order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and ensuring compliance with all internal control procedures. You will maintain inventory accuracy and communicate effectively with Sales Professionals, Management, and clients to respond to requests quickly and accurately. Supporting company operations efficiency objectives will be crucial, as you will ensure all activities improve productivity and provide feedback on process changes. When acting as manager on duty, you will assist management in coordinating work and mentoring team members to improve performance. In terms of sales, you will deepen the relationship with our clients to drive lifetime loyalty and spend. You will carry out operations and sales support functions to help the store consistently achieve or exceed its sales plan. Collecting customer data during interactions will be essential to cultivate new and existing customers and drive business through key product pillars. Your service role will elevate the in-store experience by consistently delivering memorable moments. As a Tiffany brand ambassador, you will demonstrate passion and provide the Tiffany Touch during every client interaction. You will implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback. Resolving client and employee concerns will require applying judgment and detailed knowledge of policy, procedure, and practice.

Responsibilities

• Perform all back of house operations in a Tiffany store.
• Provide excellent client service and partner with store leadership on key initiatives.
• Act as a manager on duty when a manager is unavailable, coordinating order fulfillment and managing inventory.
• Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, and cleaning jewelry.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.
• Communicate effectively with Sales Professionals, Management, and clients to respond to requests quickly and accurately.
• Support company operations efficiency objectives by ensuring all activities improve productivity.
• Assist management in coordinating work and mentor team members when acting as manager on duty.
• Deepen the relationship with clients to drive lifetime loyalty and spend.
• Collect customer data during interactions to cultivate new and existing customers.
• Drive business through key product pillars.
• Elevate the in-store experience by consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during client interactions.
• Implement standard processes to optimize hospitality and store amenities.
• Resolve client and employee concerns applying judgment and detailed knowledge of policy, procedure, and practice.

Requirements

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States.

Nice-to-haves

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.