Operations Coordinator - School of Continuing Studies

$38,022 - $56,846/Yr

Georgetown University - Campus, IL

Full-time - Entry Level

Campus, IL

Educational Services

About the position

The Operations Coordinator at the School of Continuing Studies (SCS) plays a vital role in providing exceptional customer service and support for facilities management, security, and guest services at the reception desk during the evening shift. This position is integral to ensuring a smooth operational flow and a welcoming environment for students, faculty, and visitors, while also coordinating with security and event teams to facilitate various activities and maintain safety protocols.

Responsibilities

• Provide high level customer service to all SCS stakeholders during shift.
• Ensure students, faculty, and staff are adhering to the building access policies.
• Coordinate closely with SCS security staff on security issues and provide emergency response efforts with SCS security staff and building security staff.
• Direct visitors as needed for meetings with SCS staff.
• Maintain logs of all equipment, keys, and other organizational needs to ensure a functional front desk environment.
• Log packages and notify staff, assisting faculty and students in troubleshooting basic classroom audio/visual system problems.
• Provide administrative support to the Operations Team during shift and event and facilities support when needed.
• Manage supplies and mail distribution, responding to phone/email inquiries in a timely manner.
• Troubleshoot any problems that arise with manager on duty, security or GUPD.
• Log all issues during coordinating shift and communicate any urgent issues to senior Operations Staff.
• Provide daily report on all issues during coordinating shift and provide adequate and appropriate follow up, as needed.
• Troubleshoot operational issues during coordinating shift, reporting all operational issues to Executive Director, the Director of Facilities, and Security.
• Manage physical equipment needs for offices, workstations, classrooms, common areas, and furniture storage.
• Make recommendations for repairs and purchases to make improvement to the facility.
• During evening shift, carry out relevant building closure procedures.
• Assist in special requests related to facilities.
• Assist in setting space and equipment for External Events during the coordinating shift.
• Assist event staff in enforcing University policies for event attendees.
• Coordinate all internal communication needs relevant to external events in SCS space.
• Coordinate execution of external events and minimize conflicts with ongoing SCS programs and events, troubleshooting any issues as they arise.
• Ensure appropriate break-down and event clean-up.

Requirements

• Bachelor's degree
• Two to four years of progressive administrative experience in educational setting preferred
• Demonstrated ability to provide very high levels of customer service, professionalism and time management skills
• Knowledge of University offices, computers and financial systems
• Proficient in Microsoft Office and comfortable responding to telephone and email inquiries
• Familiarity with Google Workspace tools (Gmail, Google Drive)
• Demonstrate proficiency in the use of University protocols and student policies
• Strong problem-solving skills, time management skills, attention to detail, strong verbal and written communications skills, enthusiasm and ability to work effectively under pressure
• A detail-oriented team player and able to manage multiple tasks
• Strong interpersonal skills with a friendly, helpful demeanor along with a willingness to enforce the University's policies

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Retirement savings
• Tuition assistance
• Work-life balance benefits
• Employee discounts
• Voluntary insurance options