Operations Coordinator- Service (Atlanta) - US_901745_ET_TKELECP11463

thyssenkrupp - Marietta, GA

Full-time

Marietta, GA

Machinery Manufacturing

About the position

The Operations Coordinator - Service at TK Elevator is responsible for performing all administrative duties associated with the service operations department to ensure efficient and cost-effective functioning. This role involves maintaining communication between branch operations and regional dispatch, managing service-related documentation, and supporting the service team with various administrative tasks.

Responsibilities

• Perform Install Base maintenance as needed and create safety inspection tickets.
• Update on-call lists and send detailed notifications to TK Communications daily.
• Check technicians in/out and communicate information to Regional Dispatch and supervisors.
• Provide status updates to NTL and customers on open work orders and completed callbacks.
• Act as a liaison between branch operations and regional dispatch, maintaining shared calendars for dispatch with field attendance and work scheduling.
• Track Job Sight audits and assist mechanics with ITS downloads and PDA troubleshooting.
• Complete manual payroll entry forms and include daily DVR processing and cost corrections.
• Create parts requisitions and receive parts, reviewing weekly reports of un-received invoices.
• Perform research and review for Service Manager, including running various reports and researching billable calls.
• Send copies of down payment checks to regional AR and submit checks sent to branch for service to lockbox.
• Monitor pre-invoicing reports to ensure safety inspections are not processed as Preventative Maintenance Tickets.
• Assign tickets to mechanics as needed and compile data for legal documentation regarding incidents or lawsuits.
• Prepare badging applications and track uniform orders for service personnel.
• Review WIP reports weekly and submit to regional billers, correcting invoice on-hold reports with Regional Procurement Department.

Requirements

• High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Knowledge of Oracle database.

Nice-to-haves

• Experience in elevator repair administrative work.