Operations Coordinator- Service (Atlanta) - US_901745_ET_TKELECP11463

thyssenkrupp - Marietta, GA

Full-time

Marietta, GA

Machinery Manufacturing

About the position

The Operations Coordinator - Service at TK Elevator is responsible for performing all administrative duties associated with the service operations department to ensure efficient and cost-effective functioning. This role involves maintaining communication between various departments, managing documentation, and supporting the service team in their operational tasks.

Responsibilities

• Performs Install Base maintenance as needed and creates safety inspection tickets.
• Updates on-call lists and sends detailed notifications to TK Communications daily.
• Checks technicians in/out, sends down car listing, and communicates information to Regional Dispatch and supervisors.
• Provides status updates to NTL and customers on open work orders and completed callbacks.
• Updates PM ticket with the monthly work order number.
• Acts as a liaison between branch operations and regional dispatch, maintaining shared calendars for dispatch with field attendance and work scheduling.
• Reviews open ticket reports and submits them to dispatch.
• Tracks Job Sight audits.
• Assists mechanics with ITS downloads, PDA troubleshooting, and PDA ordering, brochures, and tools.
• Orders new phones and replacements for the service department.
• Assists managers with safety meetings and maintains documentation.
• Completes manual payroll entry forms, including daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts, reviewing weekly reports of un-received invoices.
• Performs research and review for the Service Manager, including running various reports.
• Sends copies of down payment checks to regional AR and submits checks sent to the branch for service to lockbox.
• Monitors pre-invoicing report to ensure Safety Inspections are not processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics as needed.
• Compiles data/information for legal purposes regarding First Report of Incidents and/or lawsuits.
• Prepares badging applications and tracking, orders uniforms for service.
• Prepares special reports for high-profile customers and provides NTL with updates and RFIs.
• Reviews WIP report weekly and submits it to regional billers.
• Reviews invoice on-hold reports and works with Regional Procurement Department to correct issues.
• Opens and distributes mail and faxes, if applicable.
• Codes local AP invoices and forwards them to Oracle Invoice email, if applicable.
• Manages vehicles and submits change forms to LeasePlan, if applicable.

Requirements

• High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Oracle database knowledge.

Nice-to-haves

• Experience in elevator repair administration.