Operations Coordinator- Service (Orlando)

thyssenkrupp - Orlando, FL

Full-time

Orlando, FL

Machinery Manufacturing

About the position

The Operations Coordinator for New Installation at TK Elevator is responsible for managing all administrative duties within the service operations department to ensure efficient and cost-effective operations. This role involves maintaining communication between various departments, tracking job audits, assisting mechanics, and managing documentation related to safety inspections and service reports.

Responsibilities

• Perform Install Base maintenance as needed.
• Create safety inspection tickets.
• Update on-call lists and send detailed notifications to TK Communications daily.
• Check technicians in/out and communicate information to Regional Dispatch and supervisors.
• Provide status updates to NTL and customers on open work orders and completed callbacks.
• Update PM ticket with the monthly work order number.
• Act as a liaison between branch operations and regional dispatch, maintaining shared calendars for dispatch with field attendance and work scheduling.
• Review open ticket reports and submit to dispatch.
• Track Job Sight audits.
• Assist mechanics with ITS downloads, PDA troubleshooting, and PDA ordering, brochures, and tools.
• Order new phones and replacements for the service department.
• Assist managers with safety meetings and maintain documentation.
• Complete manual payroll entry forms, including daily DVR processing and cost corrections.
• Create parts requisitions and receive parts.
• Review weekly report of un-received invoices.
• Perform research and review for Service Manager, including running various reports.
• Send copies of down payment checks to regional AR.
• Submit checks sent to branch for service to lockbox.
• Monitor pre-invoicing report to ensure Safety Inspections are not processed as Preventative Maintenance Tickets/Manual tickets.
• Assign tickets to mechanics as needed.
• Compile data/information for legal for First Report of Incidents and/or lawsuits.
• Prepare badging applications and tracking; order uniforms for service.
• Prepare special reports for high profile customers and provide NTL with updates and RFI's.
• Review WIP report weekly and submit to regional billers.
• Review invoice on-hold reports and work with Regional Procurement Department to correct.
• Open and distribute mail and faxes.
• Code local AP invoices and forward to Oracle Invoice email.
• Manage vehicles and submit change forms to LeasePlan.

Requirements

• High school diploma or GED; or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Oracle database knowledge.

Nice-to-haves

• Experience in elevator repair administration.