Operations Coordinator- Service/Repair (Little Rock)

Tk Elevator Corporation - Little Rock, AR

Full-time

Little Rock, AR

About the position

The Operations Coordinator - Service/Repair at TK Elevator Corporation is responsible for managing administrative duties within the service operations department to ensure efficient and cost-effective functioning. This role involves coordinating communication between technicians, dispatch, and customers, maintaining operational systems, and assisting with various administrative tasks related to service and repair operations.

Responsibilities

• Perform Install Base maintenance as needed.
• Create safety inspection tickets.
• Update on-call lists and send detailed notifications to Dispatch daily.
• Check technicians in/out and communicate information to Dispatch and supervisors.
• Provide status updates to National Accounts and customers on open work orders and completed callbacks.
• Update evening ticket with the monthly work order number.
• Act as a liaison between branch operations and regional dispatch, maintaining shared calendars for dispatch with field attendance and work scheduling.
• Review open ticket reports and submit to dispatch.
• Track Operations systems and tool audits.
• Assist mechanics with information technology downloads and ordering brochures and tools.
• Order new phones and replacements for the service department.
• Assist managers with safety meetings and maintain documentation.
• Complete manual payroll entry forms, including daily DVR processing and cost corrections.
• Create parts requisitions and receive parts.
• Review weekly report of un-received invoices.
• Perform research and review for Service Manager, including running various reports.
• Send copies of down payment checks to regional Accounts Receivable.
• Submit checks sent to branch for service to lockbox.
• Monitor pre-invoicing report to ensure Safety Inspections are not processed as Preventative Maintenance Tickets/Manual tickets.
• Assign tickets to mechanics as needed.
• Compile data/information for legal matters related to incidents or lawsuits.
• Prepare badging applications and tracking; order uniforms for service.
• Prepare special reports for high profile customers and provide National Accounts with updates and Requests for Information.
• Review Work in Progress report weekly and submit to regional billers.
• Review invoice on-hold reports and work with the Regional Procurement Department to correct issues.
• Open and distribute mail and faxes.
• Code local Accounts Payable invoices and forward to Oracle Invoice email.
• Manage vehicles and submit change forms to LeasePlan.

Requirements

• High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Oracle database knowledge.