Operations Coordinator (Service)

$55,000 - $55,000/Yr

Tk Elevator Corporation - Orlando, FL

Full-time

Orlando, FL

About the position

The Operations Coordinator at TK Elevator Corporation is responsible for managing various operational tasks to ensure efficient service delivery. This role involves maintaining communication between branch operations and regional dispatch, handling safety inspections, managing work orders, and assisting with payroll and invoicing processes. The coordinator plays a crucial role in supporting technicians and managers, ensuring that all operational aspects run smoothly and effectively.

Responsibilities

• Perform Install Base maintenance as needed.
• Create safety inspection tickets.
• Update on-call lists and send detailed notifications to TK Communications daily.
• Check technicians in/out and communicate information to Regional Dispatch and supervisors.
• Provide status updates to NTL and customers on open work orders and completed callbacks.
• Update PM ticket with the monthly work order number.
• Act as a liaison between branch operations and regional dispatch; maintain shared calendars for dispatch with field attendance and work scheduling.
• Review open ticket reports and submit to dispatch.
• Track Job Sight audits.
• Assist mechanics with ITS downloads, PDA troubleshooting, and ordering brochures and tools.
• Order new phones and replacements for the service department.
• Assist managers with safety meetings and maintain documentation.
• Complete manual payroll entry forms, including daily DVR processing and cost corrections.
• Create parts requisitions and receive parts.
• Review weekly report of un-received invoices.
• Perform research and review for Service Manager, including running various reports.
• Send copies of down payment checks to regional AR.
• Submit checks sent to branch for service to lockbox.
• Monitor pre-invoicing report to ensure Safety Inspections are not processed as Preventative Maintenance Tickets/Manual tickets.
• Assign tickets to mechanics as needed.
• Compile data/information for legal matters, including First Report of Incidents and lawsuits.
• Prepare badging applications and tracking; order uniforms for service.
• Prepare special reports for high profile customers and provide NTL with updates and RFI's.
• Review WIP report weekly and submit to regional billers.
• Review invoice on-hold reports and work with Regional Procurement Department to correct.
• Open and distribute mail and faxes.
• Code local AP invoices and forward to Oracle Invoice email.
• Manage vehicles and submit change forms to LeasePlan.

Requirements

• High school diploma or GED; or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
• Some elevator repair administrative work preferred.
• Proficient in Excel.
• Knowledge of Oracle database.

Nice-to-haves

• Experience in manufacturing (1 year preferred).
• Experience in construction (1 year preferred).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance