Operations Coordinator, SPACE+

$70,000 - $75,000/Yr

Brookfield Properties - Washington, DC

Full-time - Entry Level

Washington, DC

501-1,000 employees

Real Estate

About the position

The Operations Coordinator for SPACE+ at Brookfield Properties plays a crucial role in supporting the increasing demand for turnkey solutions related to technology, furniture, and workplace services. This position involves managing tenant interactions, overseeing day-to-day operations, and ensuring that services meet SPACE+ standards across the Washington, DC portfolio. The Coordinator will work closely with various stakeholders, including tenants and vendors, to facilitate smooth operations and enhance tenant satisfaction.

Responsibilities

• Interact with tenants to understand and deliver tenant requirements
• Develop strong relationships with stakeholders including property operations to key tenant representatives
• Manage day-to-day tenant requests including ordering supplies and responding to questions about services used in their space
• Third-party vendor management ensuring delivery of contracted services, invoicing, billing, COI insurance requirements, etc.
• Serve as liaison between tenants and building operations as required, managing issues or escalations
• Ability to handle multiple locations and projects within project schedule
• Proactive oversight of workplace operations of the floor(s)/amenities to ensure they remain up to SPACE+ standards
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
• Create FF&E proposals, and provide coordination assistance through planning, presentation and delivery including punch list/issue resolution
• Obtain quotes from third-party vendors based on tenant needs
• Coordination and assistance of tenant move-in/move-out
• Respond and close out all tickets submitted via internal tracking platform in a timely manner
• Proficient in troubleshooting all SPACE+ technologies for conference rooms and other toolsets
• Work with vendors and internal project teams to assist in new projects/locations as needed
• Ensure Standard Operating Procedures set forth by SPACE+ team are consistent, up to date and being followed
• Assist in day-to-day task execution, facilitating various requests involving marketing, project status updates, operations, and accounting which align to SPACE+ product standards

Requirements

• Bachelor's degree required
• Minimum 2 years' relative experience, workplace management experience is a plus
• Ability to present solutions in a clear and comprehensive manner
• Able to work independently and responsibly
• Able to multitask and handle pressure in a fast-paced environment
• Previous vendor management experience
• Strong focus on customer service-based hospitality
• Hospitality driven, team player and always eager to help
• Results driven self-starter able to ensure accurate and timely completion of tasks
• Highly organized and able to juggle competing priorities
• Critical thinker and excellent problem solving
• Strong project management and change management capabilities
• Ability to effectively communicate with the team at large across multiple office locations
• Financial acumen
• Working knowledge of technology and AV equipment setup and usage
• Strong computer proficiency in Microsoft Office (Excel and PowerPoint required)

Benefits

• 401K matching
• tuition reimbursement
• summer Fridays
• paid maternity leave
• medical coverage under Brookfield Medical Plan
• dental coverage under Brookfield Medical Plan
• vision coverage under Brookfield Medical Plan
• employer-paid life insurance
• short/long term disability insurance