Operations Coordinator, Specialty - Chesterfield, MO Stock Yards - 1st Shift M-F

US Foods Holding

Full-time

Merchant Wholesalers, Nondurable Goods

About the position

The Operations Coordinator at US Foods plays a crucial role in ensuring effective communication and coordination between various internal departments. This position is essential for maintaining the flow of information and supporting the operational needs of the company. The Operations Coordinator will be responsible for processing incoming orders, responding to inquiries, and ensuring that all activities align with the company's service agreements and quality standards. The role requires a proactive approach to problem-solving and the ability to work within established guidelines to meet customer expectations and company policies. In this position, the Operations Coordinator will engage with both internal and external customers, providing support and assistance as needed. This includes responding to general inquiries, taking detailed messages, and conducting research to provide accurate information. The Coordinator may also be authorized to make decisions on routine matters, escalating more complex issues to supervisors or managers as necessary. A key aspect of the role involves verifying information and data to ensure compliance with market regulations and procedures. The Operations Coordinator will also be responsible for collecting, tracking, and inputting data related to operational metrics, which will support the tracking of production and warehouse performance. This includes monitoring service levels, mispicks, and other relevant metrics. The role requires the creation and maintenance of basic charts, graphs, spreadsheets, and databases to prepare reports for management review. Additionally, the Coordinator will maintain files and records, ensuring confidentiality and accuracy in all documentation. The work environment for this position is primarily office-based, but it may occasionally require the Coordinator to work in production or warehouse settings, including cooler and freezer areas where temperatures can drop to -5 degrees. The Operations Coordinator will be expected to perform various physical activities, including standing, walking, lifting, and carrying items of varying weights, as part of their daily responsibilities.

Responsibilities

• Communicate with internal and external customers to support staff and customer needs.
• Respond to general inquiries and telephone calls.
• Research information and take detailed messages for inquiries.
• Verify information and data to ensure market compliance with regulations and procedures.
• Collect, track, and input data on relevant operations metrics to support tracking production and warehouse performance.
• Check documents for accuracy and completeness, cross-referencing information.
• Create and maintain basic charts, graphs, spreadsheets, and databases for manager's review.
• Maintain files, record keeping activities, and confidential data.
• Assist in problem resolution on smaller or less complex issues.
• Prepare and update recurring and routine internal reports, collecting and verifying data.
• Perform other duties as assigned by the manager.

Requirements

• Minimum one-year production and/or warehouse experience required, preferably in a food environment.
• Effective communication skills, both verbally and in writing.
• Excellent telephone and customer service abilities.
• Strong math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with knowledge of Microsoft Word, Excel, Access, and Outlook.
• Problem-solving and critical thinking abilities to address limited scope issues.
• Ability to perform cross-functional activities and work on a varying schedule.
• Strong teamwork skills to support others in the department and division.
• High school diploma or GED/equivalent required.

Nice-to-haves

• One-year clerical experience.
• Computer skills, data entry, and word processing skills.