Operations Coordinator - Westport

Tiffany - Westport, CT

Full-time

Westport, CT

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Operations Coordinator at Tiffany & Co., you will play a pivotal role in ensuring the seamless operation of our store while delivering the exceptional Tiffany Experience to our customers. This position requires a proactive individual who can manage back-of-house operations effectively, ensuring that every aspect of the store runs smoothly. You will be responsible for a variety of operational tasks that are essential to maintaining the high standards of service and quality that Tiffany is known for. Your role will involve coordinating order fulfillment, managing inventory, and overseeing client service activities, all while acting as a key holder and manager on duty in the absence of store management. In this position, you will provide exceptional operational support that drives sales and enhances customer service. Daily tasks will include order fulfillment, shipping, receiving, replenishment, and cleaning jewelry. You will also be responsible for ensuring compliance with internal control procedures and maintaining inventory accuracy. Effective communication with Sales Professionals, Management, and clients is crucial, as you will need to respond to requests quickly and accurately. Your feedback on process changes will be invaluable in supporting the company's operational efficiency objectives. As an ambassador of the Tiffany brand, you will deepen client relationships to foster loyalty and increase spending. You will carry out operations and sales support functions that help the store achieve its sales goals consistently. Collecting customer data during interactions will be part of your responsibilities, as will driving business through key product pillars. Your ability to elevate the in-store experience will be essential, as you will implement standard processes that optimize hospitality and create unique experiences for our clients. Resolving client and employee concerns with sound judgment and detailed knowledge of policies and procedures will also be a key aspect of your role.

Responsibilities

• Perform all back of house operations in a Tiffany store.
• Provide excellent client service and partner with store leadership on key initiatives to drive sales goals.
• Act as a manager on duty when a manager is unavailable, coordinating order fulfillment and managing inventory.
• Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, and cleaning jewelry.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.
• Communicate effectively with Sales Professionals, Management, and clients to respond to requests quickly and accurately.
• Support company operations efficiency objectives by providing feedback on process changes.
• Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty.
• Deepen relationships with clients to drive lifetime loyalty and spend.
• Collect customer data during interactions to cultivate new and existing customers.
• Drive business through key product pillars.
• Elevate in-store experience by delivering memorable moments and providing the Tiffany Touch during client interactions.
• Implement standard processes to optimize hospitality and store amenities based on client feedback.

Requirements

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States.

Nice-to-haves

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.