1St Financial Bank USA - Farmington, CT
posted 3 months ago
Motorlease is a fleet management company with a culture built on family values and a bold vision for the future. With over 75 years in business, we are a pioneer in the fleet leasing and fleet management industry with a customer-centric focus. Motorlease offers a simple, high-touch, and high-value service that is individualized for our customers. We are committed to being a part of improving our customers' productivity and success. As a member of the Operations team, you will be working closely with our Operations Coordinators as well as the Customer Experience team to provide our customers and our partners with superior customer service throughout the order and delivery process. In this role, you will be responsible for managing the acquisitions and delivery order status. This includes receiving, documenting, and communicating order status updates from dealerships and manufacturers to stakeholders. You will also obtain and verify manufacturer acknowledgment of orders and equipment, enter order status information into the database, and maintain ETA to driver status. Identifying and tracking orders that fall outside of expected production timelines will be a key part of your responsibilities. Additionally, you will work with dealership personnel to coordinate the pick-up or delivery of vehicles to customers and their employees. Communicating expectations to our customers and vendors to ensure deliveries occur within established guidelines is essential. You will maintain vehicle delivery and return paperwork, as well as monthly reporting, and work with internal staff to ensure the previous leased vehicle is scheduled for pick-up and disposal. Collaboration with all cross-functional groups, including management, customer support, business development, and accounting, is crucial to ensure client needs are met. You will also assist with process improvement initiatives, improving workflow, and identifying efficiencies and cost savings.