Operations Coordinator

Penske Automotive Group - Pompano Beach, FL

Full-time - Mid Level

Pompano Beach, FL

Truck Transportation

About the position

The Branch Service Manager is responsible for overseeing the shop floor operations and managing minor administrative tasks related to preventative maintenance and repairs. This role involves supervising maintenance personnel to ensure alignment with business objectives and customer demands, while also focusing on customer satisfaction and operational efficiency.

Responsibilities

• Manage preventative maintenance scheduling, quality, and customer satisfaction
• Listen to and resolve customer complaints regarding services, products, or personnel
• Hire, train, and evaluate personnel
• Assure that each direct report understands the company objectives
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
• Provide staff with assistance in performing difficult or complicated duties
• Plan and prepare work schedules, and assign associates to specific duties
• Attend company meetings to exchange product information and coordinate work activities with other departments
• Prepare sales and inventory reports for management and budget departments
• Formulate pricing policies according to profitability requirements
• Other projects and tasks as assigned by supervisor

Requirements

• At least 3 years of previous work experience in diesel shop maintenance required
• At least 1 year of supervisory experience required
• Associates Degree (business or technical) or Vo-Tech Graduate preferred
• Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
• Strong written/oral communication and people management skills required
• Ability to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• Ability to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary and work the required schedule