Operations Coordinator

Sun And Ski Sports - Dallas, TX

Full-time - Entry Level

Remote - Dallas, TX

11-50 employees

About the position

The Operations Coordinator at Sun & Ski Sports is responsible for overseeing all non-sales functions within the store, ensuring a consistent and quality experience for customers. This role requires a highly organized individual with retail cashier experience, capable of multitasking and maintaining attention to detail in a fast-paced environment. The Operations Coordinator will lead store operations in the absence of store managers and manage various operational processes including cash handling, eCommerce fulfillment, and inventory management.

Responsibilities

• Responsible for all non-sales functions including front-end and back-end operations of the store.
• Monitor the work of cashiers daily to ensure a consistent, quality store experience for customers.
• Lead store operations in the absence of store managers.
• Manage bank deposit activities and ensure accurate cash counting.
• Reconcile cash with receipts at the end of each shift and manage discrepancies immediately.
• Identify and correct cash register errors and implement measures to prevent further errors.
• Manage the eCommerce fulfillment process including receiving and distribution of inventory.
• Maintain operational paperwork for freight receiving, drop shipments, and sensor tag placement.
• Manage mark-out-of-stock, warranty claims, and return-to-vendor processing.
• Ensure general in-store facilities housekeeping and maintenance to visual standards.
• Organize stock room and back areas.
• Maintain the in-store training process and CRM data collection.
• Monitor Weekly Compliance Report and manage tech shop areas relative to forms and paperwork.
• Manage and complete store supply orders.
• Train and develop associates on operational functions and evaluate their performance.
• Aid with year-end inventory preparation.

Requirements

• 1+ years of management experience.
• 2+ years of retail experience.
• Knowledge of business operations and shrink reduction.
• Exceptional interpersonal and communication skills for establishing and maintaining strong working relationships with vendors, buyers, store team, and upper management.
• Analytical and problem-solving skills with attention to detail.
• Strong organizational and time management skills with the ability to multi-task.
• Passion for outdoor activities such as skiing, snowboarding, cycling, water sports, surfing, swimming, and skateboarding.

Benefits

• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance