Operations Coordinator

Sagebridge Signs LLC - Arlington Heights, IL

Part-time - Entry Level

Arlington Heights, IL

About the position

The Operations Coordinator at Sagebridge Signs LLC is a part-time role focused on overseeing the daily operations of four local Card My Yard franchises. The position requires a customer-oriented individual who can manage business operations, customer relations, and a small team to ensure excellent service delivery. The role also involves coordinating sign installations and implementing marketing strategies to promote the business.

Responsibilities

• Manage day-to-day operations of the franchise, including order processing, scheduling, and inventory management.
• Ensure timely and accurate installation and removal of yard signs at customer locations.
• Oversee customer orders, invoicing, and payments, ensuring high levels of accuracy and satisfaction.
• Serve as the main point of contact for customer inquiries, providing personalized assistance and ensuring positive experiences.
• Resolve customer concerns or issues in a timely, professional manner.
• Maintain a positive relationship with local organizations, schools, and event planners to generate business partnerships.
• Supervise a small team of installation specialists, providing guidance and support as needed.
• Create and manage team schedules to ensure timely installations.
• Ensure team members are trained on proper installation techniques and customer service standards.
• Develop and implement local marketing strategies to increase awareness and drive new business.
• Collaborate with community organizations, schools, and businesses for fundraising and promotional opportunities.
• Leverage social media platforms to showcase installations and engage with customers.
• Oversee the maintenance and storage of yard signs and installation equipment.
• Manage inventory levels, ensuring that supplies and materials are available for upcoming orders.

Requirements

• Previous experience in small business management, customer service, or team leadership preferred.
• Strong organizational and time management skills, with the ability to prioritize tasks.
• Excellent communication and interpersonal skills.
• Ability to manage a small team, handle scheduling, and oversee operations.
• Proficient in using technology for scheduling, invoicing, and customer management.
• Flexibility to work evenings, weekends, and holidays as needed.
• Valid driver's license and ability to transport signs for installations.

Benefits

• Competitive salary based on experience.
• Opportunity to be part of a fast-growing company with a mission to spread joy.
• Flexible working hours and a dynamic, supportive work environment.
• Opportunities for growth within the company.